Divi Life Priority Support
Want faster support? Get a “front of the line pass” to our support team, plus access to exclusive support perks.
Standard Support
INCLUDED
12-24 Hour Response Time
❌ Unlimited Priority Tickets
❌ Access to Live Chat
Priority Support
$199 $99/year
✓30 Minute Response Time*
✓ Unlimited Priority Tickets
✓ Access to Live Chat
Questions About Divi Life Priority Support?
What does "30 Minute Response Time" mean?
With Priority Support, you’re guaranteed a response in 30 minutes or less, during our support hours! Our support hours are Monday-Friday 8:00am-5:00pm Central Time (UTC-6).
What happens when I submit a priority support ticket?
We take our priority support tickets extremely seriously, and we’ve taken extra steps to ensure your priority ticket gets the extra priority attention it deserves.
1) After you submit your priority ticket, it will appear at the top of our support queue and will be tagged with a red Priority Support badge, so our whole team knows when we have a priority ticket in the queue.
2) Next, our entire support team is alerted with a notification on our Slack communication channel that a new priority ticket has been lodged! Our support manager will assign the ticket so a team member can immediately start looking into your ticket.
3) You do a happy dance because your problem is solved in a fraction of the time thanks to Divi Life’s new priority support!
What happens after I purchase Priority Support?
After you purchase priority support, you’ll gain access to our Priority Support page that will give you access to the Priority Support form and Live Chat option!
Does Priority Support renew automatically?
Yes, Priority Support will automatically renew, however you can cancel the auto renewal from your account at any time.